How to Win Friends and People

1. Don't criticize, condemn or complain.

2. Give honest, sincere appreciation

3. Arouse in the other person an eager want.

4. Become genuinely interested in other people.

5. Make the other person feel important - and do it sincerely.

6. Show respect for the other person's opinion. Never say, "You're wrong".

7. Begin in a friendly way.

8. Get the other person saying "Yes, yes" immediately.

9. Let the other person feel that the idea is his or hers.

10. Appeal to the nobler motives.

11. Call attention to people's mistakes indirectly

12. Talk about your own mistakes before criticizing the other person.

13. Ask questions instead of giving direct orders.

14. Let the other person save face. 

Worrying to much....!!! Stop it and Start Living.

1. Do not imitate others.

2. Apply these four good working habits;
a. Clear ur desk of all papers except those relating to the immediate problem at hand.
b. Do things in the order of their importance.
c. When u face a problem, solve it then and there if you have the facts necessary to make a decision.
d. Learn to organize, deputize and supervise.

3. Learn to relax at your work.

4. Put enthusiasm into your work.

5. Count ur blessings - not your troubles.

6. Remember that unjust criticism is often a disguise compliment.

7. Do the very best you can.

Leaders ask Questions instead of giving Direct Orders.

Instead of saying Do this or Do that. or Don't do this or don't do that.? Say; "You might consider this." or "Do you think that would work?"

Instead of saying, What do you think of this? Say "Maybe if we were to do it this way it would be better?" Always give people the opportunity to do things themselves; Never told your assistants to do things; Let them do them, let them learn from their mistakes.

A technique like that makes it easy for a person to correct errors. A technique like that saves a person's pride and gives him or her a feeling of importance. It encourages cooperation instead of rebellion.

REsentment caused by a brash order may last a long time - even of the order was given to correct an obviously bad situation. Asking questions not only makes an order more palatable; it often stimulates the creativity of the persons whom you ask. People are more likely to accept an order if they have had a part in the decision that caused the order to be issued.

When Ian Mcdonald of South Africa, the GM of a small plant specializing in manufacturing machine parts, had the opportunity to accept a very large order, he was convinced that he would not meet the promised delivery date. Instead of pushing his people to accelerate their work and rush the order through, he called everybody together, explained the situation to them, and told them how much it would mean to the company and to them if they could make it possible to produce the order on time. Then he started asking questions;

Is there anything we can do to handle this order?
Can anyone think of different ways to process it?
Is there any way to adjust our hours or personnel assignments that would help?

The employees came up with many ideas and insisted that he take the order. They approached it with a "We can do it".

An Effective leader will ask Questions instead of giving direct orders.

WHY GOSSIPING IS GOOD FOR YOU….

1. LEARN WHO TRUSTS YOU - AND WHOM YOU CAN TRUST:
People who come to you with rumours and gossip will often request confidentiality - and of course you’ll honour that. And you’ll quickly learn who’s a habitual gossip and who isn’t. If people who don’t have a reputation for gossip and rumour-mongering are talking to you, that’s great. It means you’re reliable, they trust you to care for their reputations, and your opinion matters to them.

2. FIND OUT WHAT’S WORRYING PEOPLE:
The rumours that surface in a company are key indicators of what’s bothering the employees. If you’re hooked into the rumour mill and gossip grapevine, you’ll learn what people are worrying about. Then you can respond, with your actions and words, to control rumours and help people feel more secure, appreciated, and valued.

3. DISCOVER PEOPLE’S PERCEPTIONS: What are the company’s chances for success, what project or department is hot and, yes, who got drunk at happy hour? The “wisdom of crowds” says that groups of people are more accurate than you might think at predicting outcomes. When the group is just five or even ten folks in your grapevine that may or may not be true. However, if even some of those five or ten people are on the same team and their casual comments indicate a real winner of a project, it could be time to buy stock in the company.

4. KNOW WHO THE “OPINION-SETTERS” ARE: You can count yourself fortunate indeed if these people like you, because you surely don’t want to be on the wrong end of their opinions. At the same time, you even more emphatically do not want to be associated with them; their reputation will rub off on you, probably sooner than later. These people are often surprisingly influential.

5. IT’S ALL ABOUT WHAT YOU CAN LEARN:
Just because it’s gossip doesn’t mean it’s not valuable information. When you know what people are muttering to each other around the department’s printer, whispering about in their cubicles, and discussing over a happy-hour beer, then you know where your attention should be focused. Whether you use the knowledge to know when and how to jump on an opportunity, to pick the right words in a meeting to help people feel valued and secure, it’s all good stuff.